CONTENT PREVIEW
Equipment

Robotics offer a helping hand

12 February 2018

Robots in airports are hardly a novelty, but users and manufacturers are expanding their horizons

The emergence of Big Data analytics and artificial intelligence are well known trends in the airport sector, but terminal operations are also being revolutionised by robotic technologies.

Multilingual robotic technology for customer assistance is making an impression at airports and numerous trials are ongoing or have been completed. Passenger guidance and wayfinding is a major everyday challenge for an airport operator, particularly in busy international hubs with a high volume of transit traffic, so any robotic solution must prove it can operate safety and provide accurate assistance.Seattle-Tacoma International Airport trialled a robot for pre-screening customer assistance. (Port of Seattle)Seattle-Tacoma International Airport trialled a robot for pre-screening customer assistance. (Port of Seattle)

Trials since 2016 include the BRUce robot at Brussels for customer assistance; Troika at Incheon; EMIEW3 in Tokyo Haneda, which uses environmental sensors to initiate a conversation when a passenger stops nearby; and Spencer at Schiphol, described by one of its developers (Kai Arras of Freiburg University) as “the first socially-aware robot deployed at an airport”.

Robots have also been developed to help move baggage in the terminal: Japan Airlines in April 2017 trialled a robot that takes arrival bags to the domestic terminal exit at Fukuoka Airport, and the LEO robot from SITA helps departing passengers check in their bags at Geneva Airport. In May 2017 SITA also unveiled an autonomous check-in kiosk called KATE, which can move to busy parts of an airport to relieve congestion.

At Seattle-Tacoma, a robot augments the work of Transportation Security Administration staff by displaying and broadcasting information to help passengers move more smoothly through the security checkpoint. As an additional benefit, security personnel are freed up to concentrate on critical tasks.

Want to read more? For analysis on this article and access to all our insight content, please enquire about our subscription options at ihs.com/contact

To contact the author of this article, email Ben.Vogel@ihsmarkit.com


(295 of 1580 words)

RELEVANT PROFILE LISTINGS

  • POITIERS BIARD

    PIS/LFBI AIRFIELD REF PT.: N46 35.15 E000 18.24 ELEVATION : 423' 129m CFR : 5 MAX RWY LENGTH : 7,710' 2,350 m General Information SURFACE : Rwy 03/21, 7,710' 2,350 m, width 148' 45 m, asphalt, PCN 44 F/C/W/T. ADDITIONAL RUNWAYS : Rwy 03R/21L, 2,297' 700 m, width 148' 60 m, grass, Rwy 03L/21R,

  • HORTA

    HOR/LPHR AIRFIELD REF PT.: N38 31.19 W028 42.95 ELEVATION : 118' 36m CFR : 6 MAX RWY LENGTH : 5,233' 1,595m General Information SURFACE : Rwy 10/28, 5,233' 1,595 m, width 148' 45 m, asphalt. ADDITIONAL RUNWAYS : None. RUNWAY LIGHTING : Rwy 10: LIRL, REIL, ALSF-2, PAPI.Rwy 28: LIRL, REIL, ALSF-2,

  • PICO

    PIX/LPPI AIRFIELD REF PT.: N38 33.16 W028 26.29 ELEVATION : 109' 33m CFR : 0 MAX RWY LENGTH : 5,725' 1,745m General Information SURFACE : Rwy 09/27 Twy, 5,725' 1,745 m, width 148' 45 m, asphalt, PCN 80 F/B/W/T. ADDITIONAL RUNWAYS : None. RUNWAY LIGHTING : Rwy 09: LIRL, PAPI.Rwy 27: LIRL, ALSF-2,

  • SANTA MARIA

    SMA/LPAZ AIRFIELD REF PT.: N36 58.28 W025 10.24 ELEVATION : 308' 94m CFR : 7 MAX RWY LENGTH : 10,000' 3,048m General Information SURFACE : Rwy 18/36, 10,000' 3,048 m, width 197' 60 m, concrete. ADDITIONAL RUNWAYS : Rwy 15/33, 6,004' 1,830 m; Rwy 04/22, 4,345' 1,324 m; both asphalt; both closed.

  • HEWANORRA INTL

    UVF/TLPL AIRFIELD REF PT.: N13 43.99 W060 57.16 ELEVATION : 14' 4m CFR : 8 MAX RWY LENGTH : 9,000' 2,743m General Information SURFACE : Rwy 10/28, 9,000' 2,743 m, width 148' 45 m, asphalt. RUNWAY LIGHTING : Rwy 10: MIRL, single row CL, PAPI.Rwy 28: MIRL, PAPI. NAVIGATION AIDS : VOR/DME

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT