CONTENT PREVIEW
Equipment

Robotics offer a helping hand

12 February 2018

Robots in airports are hardly a novelty, but users and manufacturers are expanding their horizons

The emergence of Big Data analytics and artificial intelligence are well known trends in the airport sector, but terminal operations are also being revolutionised by robotic technologies.

Multilingual robotic technology for customer assistance is making an impression at airports and numerous trials are ongoing or have been completed. Passenger guidance and wayfinding is a major everyday challenge for an airport operator, particularly in busy international hubs with a high volume of transit traffic, so any robotic solution must prove it can operate safety and provide accurate assistance.Seattle-Tacoma International Airport trialled a robot for pre-screening customer assistance. (Port of Seattle)Seattle-Tacoma International Airport trialled a robot for pre-screening customer assistance. (Port of Seattle)

Trials since 2016 include the BRUce robot at Brussels for customer assistance; Troika at Incheon; EMIEW3 in Tokyo Haneda, which uses environmental sensors to initiate a conversation when a passenger stops nearby; and Spencer at Schiphol, described by one of its developers (Kai Arras of Freiburg University) as “the first socially-aware robot deployed at an airport”.

Robots have also been developed to help move baggage in the terminal: Japan Airlines in April 2017 trialled a robot that takes arrival bags to the domestic terminal exit at Fukuoka Airport, and the LEO robot from SITA helps departing passengers check in their bags at Geneva Airport. In May 2017 SITA also unveiled an autonomous check-in kiosk called KATE, which can move to busy parts of an airport to relieve congestion.

At Seattle-Tacoma, a robot augments the work of Transportation Security Administration staff by displaying and broadcasting information to help passengers move more smoothly through the security checkpoint. As an additional benefit, security personnel are freed up to concentrate on critical tasks.

Want to read more? For analysis on this article and access to all our insight content, please enquire about our subscription options at ihs.com/contact

To contact the author of this article, email Ben.Vogel@ihsmarkit.com


(295 of 1580 words)

RELEVANT PROFILE LISTINGS

  • HEWANORRA INTL

    UVF/TLPL AIRFIELD REF PT.: N13 43.99 W060 57.16 ELEVATION : 14' 4m CFR : 8 MAX RWY LENGTH : 9,000' 2,743m General Information SURFACE : Rwy 10/28, 9,000' 2,743 m, width 148' 45 m, asphalt. RUNWAY LIGHTING : Rwy 10: MIRL, single row CL, PAPI.Rwy 28: MIRL, PAPI. NAVIGATION AIDS : VOR/DME

  • ISFAHAN INTL

    IFN/OIFM AIRFIELD REF PT.: N32 45.03 E051 51.40 ELEVATION : 5059' 1542m CFR : 0 MAX RWY LENGTH : 14,425' 4,397 m General Information SURFACE : Rwy 8R/26L, 14,425' 4,397 m, width 148' 45 m, asphalt. ADDITIONAL RUNWAYS : Rwy 8L/26R, 14,425' 4,397 m, width 148' 45 m, asphalt. ALTERNATIVE NAME(S) :

  • MALABO

    SSG/FGSL AIRFIELD REF PT.: N03 45.18 E008 42.31 ELEVATION : 76' 23m CFR : 0 MAX RWY LENGTH : 9,646' 2,940m General Information SURFACE : Rwy 05/23, 9,647' 2,940 m, width 151' 46 m, concrete. RUNWAY LIGHTING : LIRL, REIL, PAPI. NAVIGATION AIDS : VOR-DME (Malabo, ID MBO, 114.5 KHz, 1.0 nm); NDB

  • SHIRAK

    LWN/UDSG AIRFIELD REF PT.: N40 45.01 E043 51.33 CFR : 0 MAX RWY LENGTH : Ft M General Information SURFACE : Runway ID Ft M WidthFt WidthM Surface PCN AIRFIELD OPERATOR : Armenia International Airports (CJSCZ), Vartnots International Airport, Gyumri, Armenia. PHONE : +374 10 49 30 00 FAX :

  • CIĀ² Aviation Inc

    Nine Dunwoody Park Drive Suite 104 Dunwoody Georgia 995 770 425 22 67 995 770 396 42 60 info2@ci2.com www.ci2.com Provide aviation services for air traffic control, information technology, air navigation service provider (ANSP), engineering, ground electronic, weather, national meteorological

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT