Baggage mishandling in the air transport industry improved in 2017 to reach a new low of 5.57 items per 1,000 passengers despite record passenger volume, SITA announced on 19 April in its latest annual Baggage Report.
The 2017 mishandling rate is 2.8% better than the 5.73 per 1,000 passengers recorded in 2016, even though the overall total of mishandled bags in 2017 rose by 4.1% to 22.7 million.
The SITA 2018 Baggage Report described a 70.5% decrease in baggage mishandling since 2007, as tracking technology, real-time notifications and self-service bag drop technologies gain traction among airlines and airports.
“Now, with IATA’s drive for 100% bag tracking [in Resolution 753, which comes into effect on 1 June 2018], technology adoption will rise further,” said SITA CEO Barbara Dalibard.
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