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Airports

Griffiths calls for more action on seamless travel

30 April 2019

The air transport industry must focus on delivering an improved customer service for the travelling public, Dubai Airports CEO Paul Griffiths said on 29 April at the CAPA Middle East & Africa Aviation Summit.

Paul Griffiths, CEO, of Dubai Airports, during his keynote address at the CAPA Middle East & Africa Aviation Summit on 29 April. (Nadd Al Shiba PR & Event Management)Paul Griffiths, CEO, of Dubai Airports, during his keynote address at the CAPA Middle East & Africa Aviation Summit on 29 April. (Nadd Al Shiba PR & Event Management)

In his keynote speech, Griffiths called for a truly seamless end-to-end solution for passengers, based on a global standard. “We need another IATA initiative to turn a global document of travel into a reality.”

Airports and airlines are exploring the potential of seamless passenger processing, either independently or within the IATA One ID programme, but Griffiths urged for “an end to the various [types of] documentation required to complete the journey, [to] consolidate that data into a single ‘go and don’t go’ decision point”.

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To contact the author of this article, email Ben.Vogel@ihsmarkit.com


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