Piksel Group company The Voyage Team has developed a virtual assistant chatbot called PIKSIE to provide information for passengers at airports.
“Our chatbot is a smart solution that can process an array of information, including flight status and tracking, service information, or wait-times at security gates,” said technical software architect Giovanni Murabito.
Two airports are in negotiations to adopt PIKSIE, and The Voyage Team is working to integrate its chatbot with interactive kiosks at airports.
PIKSIE recognises more than 20 languages and includes a web dashboard that allows customers to independently edit or tailor its dialogue and ‘personality’. “Chatbot technology is rapidly evolving, but if a request made by a customer is not recognised, then the customer is automatically redirected to a human customer care representative,” said Murabito.
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